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Conflict Resolution Workshop

Course

Conflict Coaching 

Invest in the right frequency of your subconscious mind

Conflict coaching is a process in which a coach and client communicate one-on-one for the purpose of developing the client’s conflict-relatedunderstanding, interaction strategies, and interaction skills. The definition is broad in that it encompasses different forms of communication between the coach and client.
Conflict coaching, as it is explored and refined here, is primarily understood as a face-to-face interaction with occasional use of print-based activities and resources; however, it can also reasonably take place via the telephone, Internet, or other oral, written, and/or visual media. The definition is also expansive, as it permits different kinds of conflict-related conversations to take place, including but not limited to ways of making sense of conflict, general plans for actively managing conflict, and specific communication behaviors for the client to possibly enact.While contextual issues (including interpersonal, organizational, and cultural factors) are certainly central to any coaching conversation, they are not included in the definition; this allows for the application of conflict coaching in a wide variety of relational circumstances.
Finally, this basic definition allows significantly different coaching models to be proposed. For instance, the model proposed in this book takes a moderate position on the use of the coach’s expert knowledge base within the coaching session. Some may argue for stronger use of the coach’s  perspective, while  others  may argue that it should be more restrained.

Five Conflict Management Styles

 

  1. Accommodating

 

This is when you cooperate to a high-degree. It may be at your own expense and actually work against your own goals, objectives, and desired outcomes. This approach is effective when the other party is the expert or has a better solution. It can also be effective for preserving future relations with the other party.

 

  1. Avoiding

 

This is when you simply avoid the issue. You aren’t helping the other party reach their goals, and you aren’t assertively pursuing your own. This works when the issue is trivial or when you have no chance of winning. It can also be effective when the issue would be very costly or when the atmosphere is emotionally charged and you need to create some space. Sometimes issues will resolve themselves, but “hope is not a strategy.” In general, avoiding is not a good long term strategy.

 

  1. Collaborating

 

This is when you partner/pair up with the other party to achieve both of your goals. It’s how you break free of the “win-lose” paradigm and seek the “win-win.” This can be effective for complex scenarios where you need to find a novel solution. This can also mean reframing the challenge to create a bigger space and room for everybody’s ideas. The downside is it requires a high-degree of trust, and reaching a consensus can require a lot of time and effort to get everybody on board and to synthesize all the ideas.

 

  1. Competing

 

This is the “win-lose” approach. You act in a very assertive way to achieve your goals, without seeking to cooperate with the other party, and it may be at the expense of the other party. This approach may be appropriate for emergencies when time is of the essence or when you need quick, decisive action, and people are aware of and support the approach.

 

  1. Compromising

 

This is the “lose-lose” scenario where neither party really achieves what they want. This requires a moderate level of assertiveness and cooperation. It may be appropriate for scenarios where you need a temporary solution or where both sides have equally important goals. The trap is to fall into compromising as an easy way out when collaborating would produce a better solution.

 

By knowing your own default patterns you improve your self-awareness. Once you are aware of your own patterns, you can pay attention to whether they are working for you, and you can explore alternatives. By using a scenario-based approach, you can choose more effective conflict management styles and test their effectiveness of you and your situations

  • COURSE
    • Conflict Resolution Workshop
  • DURATION
    • 4 hours
  • CERTIFICATE
    • NO
  • OUTCOMES
    • Identify your conflict style and how to manage it accordingly to handle conflict in a resourceful manner.

Thomas Kilmann Conflict Mode Instrument

Invest in the right frequency of your subconscious mind